This type of call center project completely MNC based outsource project. Now a day’s company are use call center mainly for two ways. One is increasing their customers & other part is to improve their customer’s relation. In this customer’s relation they want to know their customer’s characteristics so that they can increase their sells.
Now a days both type of project are available for home based people. Small & medium companies are looking for home-based people due to uncertainty of world economy. At present every company wants to reduce their internal cost so they are giving opportunity to the home base people.
Experience Home based call center people will grave this opportunity. Because its life time opportunity for them .You can do both type of project from home. It may be selling or customer’s relation. It’s up to u to find out your best opportunity. Internet will help u to do so.
Inbound & Outbound Projects :~
When you are ready to work with home-based call centre you should have clear idea of what project you have in your hand. Because this key of your success. So that u can earn hand sum money. There is two type of projects are available for home based call centre
Inbound
&
Outbound
If you are working with home-based call centre u should have clear idea of what type of work u have to do in Inbound & Outbound call centre. So now discus about inbound call centre.
Inbound call centre.:~
In inbound call centre you have to deal with.
1, Customer service (customers call with questions about accounts)
2, Sales (customers call in response to direct mail or other advertising to purchase items)
3, Technical support (customers call with questions about how to use a product or a service)
So those things are little bit difficult for home-based call centre. If you are not able to give proper customer service then may be u loss your project. Customer service & Sales can be done form home based call centre but Technical support is a big problem for home-based call centre. So when you are going to start a project just make sure that u can give all service from your home.
Outbound:~
With outbound call centers, the company initiates the call. This includes the following:
Telemarketing (salespeople call customers)
Collections (call customers regarding overdue bills)
Basically outbound projects are marketing project, so it’s easy to handle from your home. A Specialized program can help u to get all the info about your sale, product or your customers. And main thing u doesn’t have any kind of problem to handle this type of project from your home.
So if your working with home based call centre then go for outbound project, it’s easy to handle from your home.
